Answer to Oral Question PL177

Reading Summary

📖 Reading time: 3 minutes
📊 Word count: 535 words

YANG BERHORMAT PEHIN ORANG KAYA INDERA PAHLAWAN DATO SERI SETIA AWANG HAJI SUYOI BIN HAJI OSMAN

QUESTION:

YANG BERHORMAT PEHIN ORANG KAYA INDERA PAHLAWAN DATO SERI SETIA AWANG HAJI SUYOI BIN HAJI OSMAN asks the MINISTER AT THE PRIME MINISTER'S OFFICE to state to what extent the programs and courses for civil service members have succeeded in transforming and improving the quality of work of civil servants? This is in light of the dissatisfaction expressed by the Brunei Malay Chamber of Commerce and Industry, such as delays in taking action and providing decisions, difficulty in being contacted, loss of documents, and so forth.

MINISTER AT THE PRIME MINISTER'S OFFICE

ANSWER:

Thank you, Yang Berhormat Yang Di-Pertua

بسم الله الرحمن الرحيم
السلام عليكم ورحمة الله وبركاته
And Peace Be Upon You

i. Kaola would first like to thank Yang Berhormat Pehin Orang Kaya Indera Pahlawan Dato Seri Setia Awang Haji Suyoi bin Haji Osman for the question regarding to what extent the programs and courses for civil service members have succeeded in transforming and improving the quality of work of civil servants.

ii. To enhance the quality of work of civil servants towards transforming public service, the Prime Minister's Office through the Institute of Public Service (IPA) has and will continue to plan and provide various relevant courses such as Ethics and Work Ethics, management, decision-making, the application of basic information technology (IT), and others for officers from Division I to Division V. As a proactive step, IPA in assessing the impact on work quality resulting from training programs is the implementation of Impact Studies since 2022, besides being a basis for assessing the effectiveness and quality of the programs offered. Based on findings from studies conducted, particularly related to IT courses in October 2023, it shows a positive impact on work quality, attitude, behavior, and skills. This includes positive assessments in terms of the alignment between the courses offered and the actual needs of the agencies.

iii. In addition to the provision of relevant training programs by the IPA, it is important for government agencies to ensure nominations for attending training programs are made strategically, by identifying the appropriate officers and staff to attend the courses or training programs offered, especially those at the front line. Leaders and supervisors in each agency need to know the core services of their respective agencies and further play an important role in identifying competency gaps, determining Training Needs Analysis, and planning appropriate interventions to improve the efficiency of public service delivery. This approach can ensure that training conducted has a direct impact on improving the performance and quality of service delivery.

iv. However, the skills acquired through courses only cover about 10% of the entire intervention. The remaining 90% of performance improvement is highly dependent on the role and planning of their respective departments, including on-the-job training, social learning, and the cultivation of discipline and self-awareness in performing tasks.

v. To achieve comprehensive and quality work, approaches such as workplace coaching are important, along with organized task arrangement and continuous monitoring of work results. This can be implemented through existing assessment systems such as capability assessments, to assess capability levels before interventions such as training are given. Performance evaluations also play an important role in making further decisions regarding the development of civil servants.

That's all Kaola can convey. Thank you.