Answer to Oral Question PT048

QUESTION

Yang Berhormat Awang Haji Daud bin Jihan

YANG BERHORMAT AWANG HAJI DAUD BIN JIHAN asks the MENTERI DI JABATAN PERDANA MENTERI to state what actions the Public Service Commission (SPA) has taken in stabilising and updating the PSCR system, given that the system often experiences disruptions and is not updated, thereby making it difficult for job seekers in the government sector?

ANSWER

Yang Berhormat Menteri di Jabatan Perdana Menteri

بسم الله الرحمن الرحيم
السلام عليكم ورحمة الله وبركاته

I. Kaola would first like to express gratitude to Yang Berhormat Awang Haji Daud bin Jihan for the question regarding the actions of the Public Service Commission (SPA) in stabilising and updating the PSCR 2.0 system.

II. The actions of the Public Service Commission (SPA) in stabilising and updating the PSCR 2.0 system are important to ensure that the system can function smoothly and efficiently for the use of job seekers. Since PSCR was launched on 7 September 2021, the system has only experienced disruption once, which caused the PSCR system to undergo downtime beginning 17 April 2025 until 8 June 2025. This was due to a disruption beyond the control of the SPA Office and was addressed with the cooperation of the E-Government National Centre (EGNC). As with the maintenance of other systems, maintenance of the PSCR 2.0 system is carried out periodically and in a planned manner, which causes the system to be inaccessible during that period. However, this is only done once or twice a month and is carried out outside peak hours.

III. In order to avoid system disruptions to the PSCR system, SPA continuously strives to ensure the stability and updating of the PSCR 2.0 system through several ongoing actions as follows:

1. Proactive system monitoring: The SPA Office cooperates with the E-Government National Centre (EGNC) to continuously monitor the PSCR 2.0 system to ensure that the system is stable and operates as intended. Such monitoring includes the PSCR 2.0 System Software, Server Software and Cyber Security of the PSCR 2.0 System, in which security audits and Penetration Tests are assisted by EGNC.

2. Periodic and Scheduled Maintenance: Periodic and scheduled maintenance is carried out outside busy hours to ensure that there are no disruptions throughout the maintenance being conducted, including updating the PSCR 2.0 system. Scheduled maintenance on average only takes less than 15 minutes, while unscheduled maintenance usually does not take more than one day.

3. Quick problem resolution: The SPA Office is committed to addressing any issues related to the PSCR 2.0 System promptly and effectively. Any minor issues such as errors or upload problems can usually be resolved within less than one working day, and do not affect the overall system operations. If there are more complex issues, the SPA Office will give full priority and attention until a complete resolution is achieved by cooperating with relevant agencies such as EGNC, while ensuring that system operations continue to run smoothly.

4. At the same time, to assist PSCR users and as an effort to improve PSCR efficiency, SPA carries out the following actions:

4.1. Helpdesk for Users: For PSCR 2.0 users who face difficulties in accessing or using the system, the SPA Office provides official communication channels through the Public Relations Unit. Users may contact the WhatsApp helpline at +673 7371961 or the official email at query@spa.gov.bn for enquiries, complaints, or notification of technical issues.

4.2. Study on the latest technology: The SPA Office continuously examines and evaluates current technological developments that have the potential to improve the efficiency and capability of the PSCR 2.0 System. This includes exploration of the use of AI, process automation, as well as system integration with other Government digital platforms. This effort aims to ensure that PSCR 2.0 remains relevant to current and future needs, while improving user experience, accelerating the recruitment process, and ensuring the transparency and overall effectiveness of the system.

IV. The SPA Office remains committed to providing the best service to users by strengthening cooperation with experts, particularly EGNC, as well as enhancing SPA’s internal capabilities such as strengthening the function of the Information Technology Unit.

That is all that Kaola can convey. Thank you.