Answer for Oral Question PL286

QUESTIONS

Yang Berhormat Awang Lau How Teck

Yang Berhormat Awang Lau How Teck requested Yang Berhormat Menteri Hal Ehwal Dalam Negeri to state the mechanisms implemented to identify and reduce overlapping or no longer relevant regulatory compliance requirements for local enterprises, without compromising the public interest, safety and integrity of the government service delivery system.

ANSWER

Yang Berhormat Menteri Hal Ehwal Dalam Negeri

In the context of the Municipal Departments and District Departments, efforts to identify and reduce overlapping or no longer relevant regulatory compliance requirements are carried out through periodic reviews of work processes, the implementation of Business Process Improvement, engagement sessions with stakeholders, as well as coordination with ministries and agencies with technical jurisdiction. Through this approach, procedures, conditions and document requirements are examined to determine whether they are still necessary, can be simplified or consolidated, or can be carried out by a single lead agency, without compromising the safety, public health, accountability and integrity of Government service delivery.

Process improvements also take into account feedback from local operators, market, tamu and stall traders, Mukim and Village Consultative Councils, as well as relevant agencies. These engagement sessions enable compliance issues at the implementation level to be identified at an earlier stage, while proposals involving changes to policies or regulatory requirements are coordinated with the relevant lead ministries and agencies according to their respective jurisdictions. This approach ensures that efforts to facilitate local enterprises are implemented in a practical and responsive manner, without reducing protection of the public interest.

At the same time, the digitalisation of services continues to be strengthened through systems such as OneBiz, online payment of rent and building taxes, as well as the provision of forms and information through digital channels. These efforts are also supported by the Digital Identity project, which enables verified basic and personal information to be used by relevant ministries and agencies based on the one source of truth principle, subject to the applicable jurisdictions and information security controls. For example, information from the Identity Card can be used to verify passport application details, while parents’ information available in the system can be referred to for the registration of a child’s birth.

This approach helps to reduce the repeated submission of documents, manual processes and processing times.

Overall, regulatory improvements, inter-agency coordination and the digitalisation of services are implemented in a complementary manner to create service delivery that is more efficient, integrated and customer-oriented. At the same time, requirements relating to safety, cleanliness, legal compliance, data protection and the public interest continue to be safeguarded.